Map tile loading & pin location issues

We have been experiencing an issue for the last week in which tiles are not loading in the map image and there is no way to set pin location. All tiles fail and display broken image. Is this a common issue, and how do we resolve it?

error message: states that it is using an supported protocol.

our IT department investigated and determined the issue is on the OS Geo side.

Thank you!
Ryan Gayler

I don’t think we support this application anymore. I’m not sure who is in charge of it if we still do. I was thinking of just shutting that off.