Welcome! I tried looking for that ID and could not find it. Can you confirm that you created the ID and used it to login to the website at least once?
I need the profile page created before I can provide an additional role to it.
If you read further down the page the heading “Create a Service Provider” has pictures of three ways in which to create a new service provider page.
I have a problem with the university email due to cyber-attack last 10 days,
so until now I can log in and check Jody's email.
Yes, I could log in https://www.osgeo.org/wp-admin/profile.php, here is the
image of the website after logging in: https://imgur.com/a/6DdQS6p with my*
username: Bphamhuu * (username cannot be changed).
Could you check again and allow my username Bphamhuu to have Service
Provider role? I could login to https://www.osgeo.org/wp-admin/profile.php
and updated the information for my profile.