#1697: Nobody replies from info@osgeo.org
---------------------------+------------------------------
Reporter: strk | Owner: sac@…
Type: task | Status: new
Priority: normal | Milestone:
Component: Systems Admin | Keywords: userid, contacts
---------------------------+------------------------------
The info@osgeo.org address is found on the OSGeo Userid page
(http://www.osgeo.org/osgeo_userid) as the address to contact to reset a
user's password ("In a pinch, contact info at osgeo.org for a password
reset").
I did contact it on May 31. Today (June 3) nobody answered yet.
--
Ticket URL: <https://trac.osgeo.org/osgeo/ticket/1697>
OSGeo <http://www.osgeo.org/>
OSGeo committee and general foundation issue tracker.
#1697: Nobody replies from info@osgeo.org
------------------------------+--------------------
Reporter: strk | Owner: sac@…
Type: task | Status: new
Priority: normal | Milestone:
Component: Systems Admin | Resolution:
Keywords: userid, contacts |
------------------------------+--------------------
Comment (by strk):
I suggest to setup an alias sending mail to the SAC chair or whoever takes
care of users (a communication committee ?)
--
Ticket URL: <https://trac.osgeo.org/osgeo/ticket/1697#comment:1>
OSGeo <http://www.osgeo.org/>
OSGeo committee and general foundation issue tracker.
#1697: Nobody replies from info@osgeo.org
------------------------------+--------------------
Reporter: strk | Owner: sac@…
Type: task | Status: new
Priority: normal | Milestone:
Component: Systems Admin | Resolution:
Keywords: userid, contacts |
------------------------------+--------------------
Changes (by strk):
* cc: jachymc (added)
Comment:
It turns out Jackim does get info@osgeo.org:
https://lists.osgeo.org/pipermail/sac/2016-July/007228.html
Not sure why he didn't answer me.
--
Ticket URL: <https://trac.osgeo.org/osgeo/ticket/1697#comment:2>
OSGeo <http://www.osgeo.org/>
OSGeo committee and general foundation issue tracker.
#1697: Nobody replies from info@osgeo.org
------------------------------+--------------------
Reporter: strk | Owner: sac@…
Type: task | Status: new
Priority: normal | Milestone:
Component: Systems Admin | Resolution:
Keywords: userid, contacts |
------------------------------+--------------------
Comment (by jachym):
We need to setup policy. I'm in the alias of info osgeo org for some
years. So far, "password reset" requests were handled by Frank
immediately, therefore, I was ignoring them.
I would suggest, either to tell me how to contact SAC for direct password
reset requirements - so that I do not have to come back to it any more, or
SAC gets another alias, where password reset questions will go
--
Ticket URL: <https://trac.osgeo.org/osgeo/ticket/1697#comment:3>
OSGeo <http://www.osgeo.org/>
OSGeo committee and general foundation issue tracker.
#1697: Nobody replies from info@osgeo.org
------------------------------+----------------------
Reporter: strk | Owner: sac@…
Type: task | Status: closed
Priority: normal | Milestone:
Component: Systems Admin | Resolution: invalid
Keywords: userid, contacts |
------------------------------+----------------------
Changes (by strk):
* status: new => closed
* resolution: => invalid
Comment:
"password reset" can be done autonomously by users, see
https://wiki.osgeo.org/wiki/SAC:LDAP#Password_reset (please see also #1749
if you can help updating the osgeo website)
To contact SAC (for other user registration problems) there's a mailing
list:
http://lists.osgeo.org/mailman/listinfo/sac
Or another alias: sysadmin@osgeo.org (fewer people there)
I'm closing this ticket as invalid (as people do receive info@osgeo.org
mails).
Please followup on #1749 if you can.
--
Ticket URL: <https://trac.osgeo.org/osgeo/ticket/1697#comment:4>
OSGeo <http://www.osgeo.org/>
OSGeo committee and general foundation issue tracker.
#1697: Nobody replies from info@osgeo.org
------------------------------+----------------------
Reporter: strk | Owner: sac@…
Type: task | Status: closed
Priority: normal | Milestone:
Component: Systems Admin | Resolution: invalid
Keywords: userid, contacts |
------------------------------+----------------------
Comment (by jachym):
ok, I'll respond with the wiki link next time
--
Ticket URL: <https://trac.osgeo.org/osgeo/ticket/1697#comment:5>
OSGeo <http://www.osgeo.org/>
OSGeo committee and general foundation issue tracker.
#1697: Nobody replies from info@osgeo.org
------------------------------+----------------------
Reporter: strk | Owner: sac@…
Type: task | Status: closed
Priority: normal | Milestone:
Component: Systems Admin | Resolution: invalid
Keywords: userid, contacts |
------------------------------+----------------------
Comment (by warmerdam):
Some additional clarity on who is replying to what on info@ might be
helpful. While I try to process password requests, they do sometimes get
lost in my incoming email stream. The one procedure that I do think is
important is that any reply to info@ email be done as a "reply-all" so
others can see that the item was taken care of.
--
Ticket URL: <https://trac.osgeo.org/osgeo/ticket/1697#comment:6>
OSGeo <http://www.osgeo.org/>
OSGeo committee and general foundation issue tracker.
#1697: Nobody replies from info@osgeo.org
------------------------------+----------------------
Reporter: strk | Owner: sac@…
Type: task | Status: closed
Priority: normal | Milestone:
Component: Systems Admin | Resolution: invalid
Keywords: userid, contacts |
------------------------------+----------------------
Comment (by strk):
In my case I just asked to get a reply and got none.
I agree that the policy should be to send replies to all,
so everyone can tell which requests are handled and which aren't.
--
Ticket URL: <https://trac.osgeo.org/osgeo/ticket/1697#comment:7>
OSGeo <http://www.osgeo.org/>
OSGeo committee and general foundation issue tracker.
#1697: Nobody replies from info@osgeo.org
------------------------------+----------------------
Reporter: strk | Owner: sac@…
Type: task | Status: closed
Priority: normal | Milestone:
Component: Systems Admin | Resolution: invalid
Keywords: userid, contacts |
------------------------------+----------------------
Comment (by jachym):
OK guys, I know now, why there is so many "password reminder" mails:
at http://www.osgeo.org/content/faq/getting_started.html
there is
Lost password?: Currently there is no automated mechanism to reset a
password, or get a password reminder. In a pinch, contact 'info at
osgeo.org' for a password reset.
Could you please update this, since I do not have access to drupal(?).
Thanks
--
Ticket URL: <https://trac.osgeo.org/osgeo/ticket/1697#comment:8>
OSGeo <http://www.osgeo.org/>
OSGeo committee and general foundation issue tracker.
#1697: Nobody replies from info@osgeo.org
------------------------------+----------------------
Reporter: strk | Owner: sac@…
Type: task | Status: closed
Priority: normal | Milestone:
Component: Systems Admin | Resolution: invalid
Keywords: userid, contacts |
------------------------------+----------------------
Comment (by warmerdam):
I have updated the getting started page. Let me know if it is ok.
http://www.osgeo.org/content/faq/getting_started.html
I'm also happy to try and get you drupal update access if you are
interested.
--
Ticket URL: <https://trac.osgeo.org/osgeo/ticket/1697#comment:9>
OSGeo <http://www.osgeo.org/>
OSGeo committee and general foundation issue tracker.
#1697: Nobody replies from info@osgeo.org
------------------------------+----------------------
Reporter: strk | Owner: sac@…
Type: task | Status: closed
Priority: normal | Milestone:
Component: Systems Admin | Resolution: invalid
Keywords: userid, contacts |
------------------------------+----------------------
Comment (by wildintellect):
We should probably also change http://www.osgeo.org/osgeo_userid to read
the same.
--
Ticket URL: <https://trac.osgeo.org/osgeo/ticket/1697#comment:10>
OSGeo <http://www.osgeo.org/>
OSGeo committee and general foundation issue tracker.
#1697: Nobody replies from info@osgeo.org
------------------------------+----------------------
Reporter: strk | Owner: sac@…
Type: task | Status: closed
Priority: normal | Milestone:
Component: Systems Admin | Resolution: invalid
Keywords: userid, contacts |
------------------------------+----------------------
Comment (by warmerdam):
Done - let me know if there are any more updates needed.
--
Ticket URL: <https://trac.osgeo.org/osgeo/ticket/1697#comment:11>
OSGeo <http://www.osgeo.org/>
OSGeo committee and general foundation issue tracker.
#1697: Nobody replies from info@osgeo.org
------------------------------+----------------------
Reporter: strk | Owner: sac@…
Type: task | Status: closed
Priority: normal | Milestone:
Component: Systems Admin | Resolution: invalid
Keywords: userid, contacts |
------------------------------+----------------------
Comment (by strk):
Thanks Frank! I filed the /osgeo_userid problem as #1749 4 weeks ago but
nobody followed up.
The ticket was assigned to the "webcom" so a mail should have reached the
corresponding mailing list. I'm afraid there's some problem with
notifications, or communications in general.
Maybe you can look at #1732 too (change contact email for OSGeo Userid
creation).
Also, I noticed there's still a mention of "lack of password reminder" in
the /osgeo_userid page (but maybe better to discuss this in #1749 -- I'll
report there).
--
Ticket URL: <https://trac.osgeo.org/osgeo/ticket/1697#comment:12>
OSGeo <http://www.osgeo.org/>
OSGeo committee and general foundation issue tracker.
#1697: Nobody replies from info@osgeo.org
------------------------------+----------------------
Reporter: strk | Owner: sac@…
Type: task | Status: closed
Priority: normal | Milestone:
Component: Systems Admin | Resolution: invalid
Keywords: userid, contacts |
------------------------------+----------------------
Comment (by jachym):
One more thing: people are sending mails to info at osgeo - org because
our Wiki is using this address in the mail, asking for further details.
Could you please consider the content of the mail, that it would
explicitly tell what to do, how to provide the details and tell people
*not* to send anything to info at osgeo, because the mail will be ignored
anyway?
J
--
Ticket URL: <https://trac.osgeo.org/osgeo/ticket/1697#comment:13>
OSGeo <http://www.osgeo.org/>
OSGeo committee and general foundation issue tracker.
#1697: Nobody replies from info@osgeo.org
------------------------------+----------------------
Reporter: strk | Owner: sac@…
Type: task | Status: closed
Priority: normal | Milestone:
Component: Systems Admin | Resolution: invalid
Keywords: userid, contacts |
------------------------------+----------------------
Comment (by strk):
I've understood Christian evaluates the content of the mails received by
info@osgeo.org "manually". Please file a separate ticket if you think the
wiki account creation email should have an updated content. File it under
the "Wiki" component.
Also, it would be useful to have these procedures documented on the wiki
itself..
--
Ticket URL: <https://trac.osgeo.org/osgeo/ticket/1697#comment:14>
OSGeo <http://www.osgeo.org/>
OSGeo committee and general foundation issue tracker.
#1697: Nobody replies from info@osgeo.org
------------------------------+----------------------
Reporter: strk | Owner: sac@…
Type: task | Status: closed
Priority: normal | Milestone:
Component: Systems Admin | Resolution: invalid
Keywords: userid, contacts |
------------------------------+----------------------
Comment (by christian):
Replying to [comment:14 strk]:
> I've understood Christian evaluates the content of the mails received by
info@osgeo.org "manually". Please file a separate ticket if you think the
wiki account creation email should have an updated content. File it under
the "Wiki" component.
>
> Also, it would be useful to have these procedures documented on the wiki
itself..
no, thats not the case. I do not recieve the email that go to info at
osgeo dot org.
I only review the wiki account requests, that go through the
ConfirmAccount system of the wiki installation. info@osgeo is not involved
here.
--
Ticket URL: <https://trac.osgeo.org/osgeo/ticket/1697#comment:15>
OSGeo <http://www.osgeo.org/>
OSGeo committee and general foundation issue tracker.