#2528: Bounce messages - Announcement list
-----------------------------------+-----------------------
Reporter: vrautenbach | Owner: cvvergara
Type: defect | Status: assigned
Priority: major | Milestone: Unplanned
Component: Mails & Mailing Lists | Keywords:
-----------------------------------+-----------------------
After sending a email to the announcement mailing list. I received a large
amount of bounced messages linked to various subscribers. Below is an
example of the emails received:
This is a Mailman mailing list bounce action notice:
List: Announce
Member: ''Subscribers email''
Action: Subscription disabled.
Reason: Excessive or fatal bounces.
The triggering bounce notice is attached below.
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Ticket URL: <https://trac.osgeo.org/osgeo/ticket/2528>
OSGeo <https://osgeo.org/>
OSGeo committee and general foundation issue tracker.
#2528: Bounce messages - Announcement list
-----------------------------------+------------------------
Reporter: vrautenbach | Owner: cvvergara
Type: defect | Status: assigned
Priority: major | Milestone: Unplanned
Component: Mails & Mailing Lists | Resolution:
Keywords: |
-----------------------------------+------------------------
Comment (by neteler):
Can you please check if a yahoo.com email is involved? (they may trigger
these "bounce storms")
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Ticket URL: <https://trac.osgeo.org/osgeo/ticket/2528#comment:1>
OSGeo <https://osgeo.org/>
OSGeo committee and general foundation issue tracker.
#2528: Bounce messages - Announcement list
-----------------------------------+------------------------
Reporter: vrautenbach | Owner: cvvergara
Type: defect | Status: assigned
Priority: major | Milestone: Unplanned
Component: Mails & Mailing Lists | Resolution:
Keywords: |
-----------------------------------+------------------------
Comment (by vrautenbach):
I check now, there weren’t any yahoo emails. It was quite a range from
usgs to gmails. Let me know if I can give any more information.
Thank you the assistance.
--
Ticket URL: <https://trac.osgeo.org/osgeo/ticket/2528#comment:2>
OSGeo <https://osgeo.org/>
OSGeo committee and general foundation issue tracker.
#2528: Bounce messages - Announcement list
-----------------------------------+------------------------
Reporter: vrautenbach | Owner: cvvergara
Type: defect | Status: assigned
Priority: major | Milestone: Unplanned
Component: Mails & Mailing Lists | Resolution:
Keywords: |
-----------------------------------+------------------------
Comment (by neteler):
(somewhat related: ticket:2475#comment:21 etc.)
--
Ticket URL: <https://trac.osgeo.org/osgeo/ticket/2528#comment:3>
OSGeo <https://osgeo.org/>
OSGeo committee and general foundation issue tracker.
#2528: Bounce messages - Announcement list
-----------------------------------+------------------------
Reporter: vrautenbach | Owner: cvvergara
Type: defect | Status: assigned
Priority: major | Milestone: Unplanned
Component: Mails & Mailing Lists | Resolution:
Keywords: |
-----------------------------------+------------------------
Comment (by cvvergara):
I could subscribe
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Ticket URL: <https://trac.osgeo.org/osgeo/ticket/2528#comment:4>
OSGeo <https://osgeo.org/>
OSGeo committee and general foundation issue tracker.
#2528: Bounce messages - Announcement list
-----------------------------------+------------------------
Reporter: vrautenbach | Owner: cvvergara
Type: defect | Status: assigned
Priority: major | Milestone: Unplanned
Component: Mails & Mailing Lists | Resolution:
Keywords: |
-----------------------------------+------------------------
Comment (by cvvergara):
I don't think I really solved the problem.
But a testing message from me has arrived to the mailing list
https://lists.osgeo.org/pipermail/announce/2020-December/000522.html
Up to now I have not received bounced messages.
Maybe only administrators receive the bouncing messages.
@vrautenbach Please report
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Ticket URL: <https://trac.osgeo.org/osgeo/ticket/2528#comment:5>
OSGeo <https://osgeo.org/>
OSGeo committee and general foundation issue tracker.
#2528: Bounce messages - Announcement list
-----------------------------------+------------------------
Reporter: vrautenbach | Owner: cvvergara
Type: defect | Status: assigned
Priority: major | Milestone: Unplanned
Component: Mails & Mailing Lists | Resolution:
Keywords: |
-----------------------------------+------------------------
Comment (by vrautenbach):
I think it is only the administrators that receive the bounce emails. But
the mass unsubscribe and bounce emails (over 50) happend when I posted an
email to the list.
Should I add the emails removed during the bounce storm and post a new
email to the list to test if it happens again?
--
Ticket URL: <https://trac.osgeo.org/osgeo/ticket/2528#comment:6>
OSGeo <https://osgeo.org/>
OSGeo committee and general foundation issue tracker.
#2528: Bounce messages - Announcement list
-----------------------------------+------------------------
Reporter: vrautenbach | Owner: cvvergara
Type: defect | Status: assigned
Priority: critical | Milestone: Unplanned
Component: Mails & Mailing Lists | Resolution:
Keywords: |
-----------------------------------+------------------------
Changes (by vrautenbach):
* priority: major => critical
--
Ticket URL: <https://trac.osgeo.org/osgeo/ticket/2528#comment:7>
OSGeo <https://osgeo.org/>
OSGeo committee and general foundation issue tracker.
#2528: Bounce messages - Announcement list
-----------------------------------+------------------------
Reporter: vrautenbach | Owner: cvvergara
Type: defect | Status: assigned
Priority: critical | Milestone: Unplanned
Component: Mails & Mailing Lists | Resolution:
Keywords: |
-----------------------------------+------------------------
Comment (by cvvergara):
Setps:
- make a backup of currently registred subscriptions (Vicky)
- Send a test mail (Victoria)
- See if more unsubscriptions occur (Victoria)
if they do not occur, then add the missing unsubscribed
if more un-subscriptions occur the restore the backup
--
Ticket URL: <https://trac.osgeo.org/osgeo/ticket/2528#comment:8>
OSGeo <https://osgeo.org/>
OSGeo committee and general foundation issue tracker.
#2528: Bounce messages - Announcement list
-----------------------------------+------------------------
Reporter: vrautenbach | Owner: cvvergara
Type: defect | Status: assigned
Priority: critical | Milestone: Unplanned
Component: Mails & Mailing Lists | Resolution:
Keywords: |
-----------------------------------+------------------------
Comment (by cvvergara):
made a backup of subscribers: regular and digest subscribers
{{{
/usr/lib/mailman/bin/list_members -r announce > announce-regular-dec04.txt
/usr/lib/mailman/bin/list_members -d announce > announce-digest-dec04.txt
}}}
--
Ticket URL: <https://trac.osgeo.org/osgeo/ticket/2528#comment:9>
OSGeo <https://osgeo.org/>
OSGeo committee and general foundation issue tracker.
#2528: Bounce messages - Announcement list
-----------------------------------+------------------------
Reporter: vrautenbach | Owner: cvvergara
Type: defect | Status: assigned
Priority: critical | Milestone: Unplanned
Component: Mails & Mailing Lists | Resolution:
Keywords: |
-----------------------------------+------------------------
Comment (by neteler):
To check the current bounce states, you may
- activate in the mailman list settings that you (list admin) want to be
notified by email
- check on the server:
{{{
root@osgeo6:~# cat /var/log/mailman/bounce
}}}
Hint: To reset all bounce levels for all lists and members, run
{{{
root@osgeo6:~# withlist -a -r reset_bounce -- ## reset all mailman
bounce levels
}}}
--
Ticket URL: <https://trac.osgeo.org/osgeo/ticket/2528#comment:10>
OSGeo <https://osgeo.org/>
OSGeo committee and general foundation issue tracker.
#2528: Bounce messages - Announcement list
-----------------------------------+------------------------
Reporter: vrautenbach | Owner: cvvergara
Type: defect | Status: assigned
Priority: critical | Milestone: Unplanned
Component: Mails & Mailing Lists | Resolution:
Keywords: |
-----------------------------------+------------------------
Comment (by vrautenbach):
Good day All
This was recently again an issue. We had over 120 emails that bounced.
This occurred on 29 April. Is there anything from a user side that we can
do?
I checked now all these subscribers with bounced emails in this round is
still subscribed, but if I check some of the previous bounced mails (from
6 months ago), those subscribes are not listed as members of the mailing
list anymore, did the system remove them?
Regards
Victoria
--
Ticket URL: <https://trac.osgeo.org/osgeo/ticket/2528#comment:11>
OSGeo <https://osgeo.org/>
OSGeo committee and general foundation issue tracker.
#2528: Bounce messages - Announcement list
-----------------------------------+------------------------
Reporter: vrautenbach | Owner: cvvergara
Type: defect | Status: assigned
Priority: critical | Milestone: Unplanned
Component: Mails & Mailing Lists | Resolution:
Keywords: |
-----------------------------------+------------------------
Comment (by neteler):
Replying to [comment:11 vrautenbach]:
> Good day All
>
> This was recently again an issue. We had over 120 emails that bounced.
This occurred on 29 April. Is there anything from a user side that we can
do?
We need to check once more if our list server complies with the
continuously changing email requirements/security measures.
> I checked now all these subscribers with bounced emails in this round is
still subscribed, but if I check some of the previous bounced mails (from
6 months ago), those subscribes are not listed as members of the mailing
list anymore, did the system remove them?
I am afraid yes, see also my comment here:
https://trac.osgeo.org/osgeo/ticket/2475#comment:15
--
Ticket URL: <https://trac.osgeo.org/osgeo/ticket/2528#comment:12>
OSGeo <https://osgeo.org/>
OSGeo committee and general foundation issue tracker.
#2528: Bounce messages - Announcement list
-----------------------------------+------------------------
Reporter: vrautenbach | Owner: cvvergara
Type: defect | Status: assigned
Priority: critical | Milestone: Unplanned
Component: Mails & Mailing Lists | Resolution:
Keywords: |
-----------------------------------+------------------------
Comment (by robe):
Since we've upgraded the server, which upgrades postfix, I'm hoping that
fixed whatever this issues is. Is this still happening?
--
Ticket URL: <https://trac.osgeo.org/osgeo/ticket/2528#comment:13>
OSGeo <https://osgeo.org/>
OSGeo committee and general foundation issue tracker.
#2528: Bounce messages - Announcement list
-----------------------------------+------------------------
Reporter: vrautenbach | Owner: cvvergara
Type: defect | Status: closed
Priority: critical | Milestone: Unplanned
Component: Mails & Mailing Lists | Resolution: fixed
Keywords: |
-----------------------------------+------------------------
Changes (by cvvergara):
* status: assigned => closed
* resolution: => fixed
Comment:
Not happening for a while so its sorted out.
--
Ticket URL: <https://trac.osgeo.org/osgeo/ticket/2528#comment:14>
OSGeo <https://osgeo.org/>
OSGeo committee and general foundation issue tracker.